Greece’s EEEP quizzes all 18 operators on VIP programmes

Greece’s Hellenic Gaming Commission (EEEP / ΕΕΕΠ) has sent questionnaires on VIP and high-value customers to all 18 licensed online operators, and a push for one shared player identity check through the state’s e-Gov system has hit a legal stop, according to Powergame.gr on 12 October 2026. Both points were discussed at a recent EEEP meeting with licensed online operators, the site reported.

What the VIP questionnaires ask

Powergame says the forms ask whether each operator runs a VIP / high-value customer (HVC) programme; the criteria and process for joining, staying in and leaving that category; how many players sit in it now and in each of the past three years; and the amounts those players wager plus bonuses, rewards, gifts, invitations, hospitality or other perks. Market sources told Powergame that EEEP presents the request as being for statistical purposes, while reading it as a step toward closer oversight. The same report says the Commission and the government suspect some firms may be moving VIP play onto platforms not licensed in Greece — a claim Powergame attributes to unnamed information, not to a published EEEP finding.

VIP programmes, in plain terms, are the extra treatment some operators give their biggest spenders. Powergame describes it as anything from a dedicated person handling the player's requests to special bonuses that ordinary players do not get.

Single ID check on hold

Under today’s practice, each licensed operator verifies its own customers. Powergame’s example is that the same person can appear on different sites as “Giannis Papadopoulos”, “Ioannis Papadopoulos” or “I. Ch. Papadopoulos”. EEEP wanted a single “universal” check, the report says, but told operators it lacked the expertise and resources to run it itself. Operators then turned to a bank to run checks through e-Gov.gr.

The General Secretariat for Information Systems of Public Administration (GSIS / ΓΓΠΣΔΔ) then wrote to the bank, EEEP and the Hellenic Data Protection Authority that national law does not provide for that kind of gambling-player certification through e-Gov, Powergame reports. A legal basis would be needed before citizens’ registry data can be used that way. Until that changes, nothing in this reporting alters how accounts are opened or checked today.

We previously covered EEEP’s complaints against 18 influencers over illegal-gambling promotion. For how bonus and withdrawal rules bite elsewhere, see the Netherlands’ deposit-wagering rule and why wagering is the headline.

What this means for players

The questionnaires ask operators for information; Powergame does not report any decision that changes player accounts. If you use licensed Greek sites, verification and VIP status follow each operator's existing process.

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