How do you get your Betdaq balance out by 4 November?

Update, 22 October 2026: The 21 October date in Betdaq's closure notice has passed. The notice said there would be no markets after 21 October 2026. To get your balance out by 4 November, Betdaq's closure FAQ says you can withdraw your available balance with your registered payment method until that day. Betdaq aims to process withdrawals within one working day, subject to verification checks, and the money can take another 3 to 5 working days to reach the bank. The minimum withdrawal is £1, with no maximum and no fees. If you do not withdraw before 4 November, the FAQ says you can still contact helpdesk@betdaq.com about an outstanding balance.

A notice on betdaq.com said there would be "no markets on site after the 21st October 2026", and that customers "will continue to have access to your account until 4th November 2026 to view statements and to withdraw your balance as normal".

The same notice says the Betdaq brand has been acquired by Triplebet Limited, the company that runs the rival exchange Matchbook. "Your BETDAQ account will not transfer to Matchbook," it adds, so anyone who wants to carry on trading at Matchbook has to open a new account there. The deal was announced on 14 October, European Gaming reports.

Two dates that matter

The notice set 21 October as the last day of markets, and left until 4 November to take money out.

What exactly was sold

Matchbook's announcement says it "completed the acquisition of Betdaq". Betdaq's own notice is narrower: it says the brand was acquired. The exchange itself is run by Exchange Platform Solutions Limited (EPS), which holds licences in Great Britain, Ireland and Alderney and would keep the service open until the dates above, European Gaming reports. Dermot Desmond founded Betdaq in 2000.

Matchbook says customer funds stay protected under both operators' regulatory obligations during the handover. "Our first priority through this transition is Betdaq's customers: their funds are safe, their options are clear," said Ronan McDonagh, Matchbook's chief executive.

On a betting exchange, customers bet against each other rather than against a bookmaker: one side backs an outcome, the other lays it, and the exchange takes a commission on winnings instead of setting its own odds. More users on one exchange means more money waiting on each side of a market. Matchbook's pitch for the deal is exactly that, a deeper combined pool with better prices. Because Betdaq accounts are not moving across, though, Matchbook only gains that liquidity if Betdaq customers choose to sign up again.

Matchbook ties the purchase to the wider interest in peer-to-peer betting, including prediction markets, which it already runs in the UK under Triplebet's betting-intermediary licence from the Gambling Commission, held since November 2014. For the US side of that debate, see the CFTC's view on casino and sportsbook bets versus event contracts.

Open bets, deposits and money left after 4 November

According to Betdaq's closure FAQ, dated 14 October, Betdaq stopped taking new registrations and deposits that day. The FAQ said its casino, virtuals, sportsbook and multiples products would be withdrawn, and that only the exchange would stay open until 21 October.

Bets matched before 14 October and due to settle between 21 October and 30 November will be honoured and settled. Bets matched before 14 October on events ending after 30 November will be voided and the stakes returned, with the voids done by 22 October. No commission or fees are charged on voided positions. Bets placed from 14 October on markets that settle after 21 October will also be voided, and unmatched bets are the customer's to cancel.

Betdaq says it aims to process withdrawals within one working day, subject to verification checks, and that the money can take another 3 to 5 working days to reach the bank. The minimum withdrawal is £1, with no maximum and no fees. If a registered card has expired, a customer can add a new payment method, which needs a £1 deposit, or contact helpdesk@betdaq.com.

From 5 November the site will show a closure notice and online login ends. EPS says it will keep helping customers with outstanding balances through support, and that customer funds are held in segregated bank accounts. It proposes that genuinely unclaimed balances go to charity, subject to legal and regulatory confirmation; unclaimed balances under £1 may be donated the same way.

What this means for Betdaq customers

If you have a balance at Betdaq, withdraw it before 4 November rather than on the last day, and save any statements you may need for your own records while you can still log in. The notice said there would be no markets after 21 October. Your account will not appear at Matchbook on its own; joining Matchbook means opening a new account and going through its sign-up checks. If you miss 4 November, contact helpdesk@betdaq.com; Betdaq says its support team will still help with outstanding balances. See also the UK's deposit-limit changes from 30 September.

For another case of a site closing while customers still had money in it, see what happened to player balances when Brazil's betting sites went offline.

18+. Gambling can be addictive. If it stops being fun, see our responsible gambling page.